Consumer

Consumer Address change causes delivery aggravation Address change causes delivery aggravation (Video)
By Connie Thompson Published: May 15, 2013 at 9:29 AM PDT
A change of address is one thing when you move to a new location, but people in a neighborhood near Renton say their addresses were changed without their knowledge and, more importantly, without them moving.
Consumer Credit card checks may be convenient - but they cost Credit card checks may be convenient - but they cost
By Herb Weisbaum Published: May 13, 2013 at 8:40 AM PDT
You open your credit card statement and find checks inside. They're called convenience checks or credit card checks and they can be used to buy things or get a cash advance. But remember to read the fine print.
Consumer Feds get closer look at fake mobile bill charges Feds get closer look at fake mobile bill charges
By JENNIFER C. KERR Associated Press Published: May 9, 2013 at 8:49 AM PDT
When a mysterious, unauthorized fee appears on your cellphone bill, it's called "cramming" and consumer advocates and regulators worry it's emerging as a significant problem as people increasingly ditch their landlines for wireless phones.
Consumer Auto insurance 'robocalls' target local drivers Auto insurance 'robocalls' target local drivers (Video)
By Connie Thompson Published: May 8, 2013 at 9:47 AM PDT
A new round of robocalls is targeting local car owners. The recordings give no company name, but claim they can save you hundreds of dollars on car insurance. Failure to identify the company is only one of the red flags.
Consumer Preventing ladder injuries one step at a time Preventing ladder injuries one step at a time
By Herb Weisbaum Published: May 2, 2013 at 8:21 AM PDT
There are all sorts of ways to hurt yourself on a ladder.

"The thing to remember with ladders is one step at a time, two hands at a time," says John Drengenberg, consumer safety director at Underwriters Labs.
Consumer Study: Buyers of energy-efficient homes less likely to default Study: Buyers of energy-efficient homes less likely to default (Video)
By Herb Weisbaum, NBCNews.com Published: Apr 25, 2013 at 8:52 AM PDT Last Updated: Apr 26, 2013 at 2:21 PM PDT
When you apply for a mortgage, underwriters look at various factors to determine your risk, such as credit score, debt-to-income ratio, loan-to-value ratio and reserves in the bank. A new study suggests it may be time for them to consider if that house you plan to buy is energy efficient.